Frequently Asked Questions (FAQs)

This page contains answers to our most common questions. If you have a question and you don’t see the answer below, please contact us and we will get back to you with an answer as soon as possible.

What is your refund policy?

We offer a 30 day money-back guarantee.  If you don’t believe that Bowling This Month is giving you the best technical information to help you improve your bowling game, then just let us know any time within the first 30 days after your payment and we will give you a refund. Please be aware that non-US customers may be charged additional currency conversion and foreign transaction fees by their bank. We have no control over any such bank fees and thus any refunds will only be for the amount charged by us.

Is your online store safe and secure?

Our online store uses industry-standard secure socket layer (SSL) encryption to make sure your data stays safe. Our payment processing is handled by Stripe, a leading provider of credit card processing services for online businesses. Your credit card information is transmitted to the Stripe service in encrypted form and your credit card data is never seen by us or stored on our servers. Stripe stores your credit card data only in encrypted form. More information is available in our Privacy Policy and Terms and Conditions pages.

My credit card is about to expire. How do I switch my subscription payment to a new credit card?

You can switch your subscription payment to a new credit card from the My Account page.  In the My Subscriptions section, simply click the Change Payment Method button. After clicking, you will be directed to the Change Payment Method page where you will be able to specify a new credit card.

How to change your credit card

What do you send out in your email newsletter?

Our email newsletter contains information about Bowling This Month, announcements about new content, information about new bowling equipment and reviews, tournament updates, and occasional offers and advertisements from our sponsors. We currently send our email newsletter approximately twice per month.

All email newsletters contain an unsubscribe link at the bottom. If you no longer wish to receive our newsletter, simply unsubscribe via the link at any time. If for some reason you continue to receive our email newsletter after unsubscribing, please contact us and we will correct the problem immediately.

Why don’t you review bowling balls from INSERT BRAND HERE?

We test and review bowling balls from most of the industry’s major brands. If you are affiliated with a bowling ball manufacturer and you would like to have your bowling balls included in our testing and review program, please contact us.

Is Bowling This Month’s website compatible with tablets and smartphones?

Our website is compatible with most modern tablets and smartphones. It is designed to adapt to any reasonable screen size and it has been been tested on numerous types of tablets and smartphones. Users with very old and very low resolution smartphones might experience a slightly degraded performance due to the limitations of such devices.

I forgot my password. How do I retrieve it?

If you’ve forgotten your password, please visit the Lost Password page. Enter your email address on the form and click the Get New Password button. You will then receive a link that will allow you to reset your password.  Click here for more detailed instructions on how to reset your password.

Can I change my account’s username?

There is no way for you to change your own username. If you wish to have your username changed, you will need to contact us and have us do it for you manually.

Can I change my account’s email address?

You can change your account’s email address from the Your Profile page.

How do I cancel my subscription?

You can cancel your subscription from your My Account page. A summary of purchased subscriptions is shown at the top of the page, as shown below.

How to cancel your subscription

To cancel a subscription, simply click the Cancel button (circled in red above).  When you cancel your subscription, you’ll continue to have access to our website until the end of your current subscription term.

Please note that cancelling your subscription as shown above does not automatically reverse any prior payments. It only prevents future renewals. If you want to request a refund for a past renewal, please contact us and let us know the details and we’ll sort it out.

I forgot to cancel my subscription and my credit card was just charged for the renewal. Can I get a refund?

Yes, please contact us and we’ll take care of it for you. We’d definitely love to keep you as a customer, but if you don’t want your subscription to continue and you simply forgot to cancel or if you just didn’t know it was going to automatically renew, we’ll give you a refund.

How do I become a writer for Bowling This Month?

BTM’s writers are some of the most highly experienced, well respected, and most sought-after coaches and technical resources in the entire industry. We are always on the lookout for new contributors who can bring new cutting-edge information to our subscribers. If you have an interest in writing for Bowling This Month, please don’t hesitate to contact us. When you do, please be as specific as possible about your experience, qualifications, certifications, and areas of expertise in the sport.

I don’t agree with something I read on your site. What should I do?

Bowling is a sport where sometimes we must simply agree to disagree. There are many different philosophies prevalent in all areas of the sport, particularly in the areas of ball motion, lane play, and physical technique. Sometimes, you might read something that you just don’t agree with. Also, please keep in mind that we’re all at different levels with respect to our knowledge and expertise. An article that was too simple and basic for you might have been just what someone else needed to break through to the next level (and vice versa).

Feel free to discuss our articles and ball reviews in the Comments section of each article. Our authors are invited to participate in the discussions, but their participation is not guaranteed. Asking a clarification question or two can be an effective way to get some additional information from the author or other BTM subscribers that will help everyone better understand the article’s content. Just be sure to always follow our comments policy and keep the discussion respectful and civil at all times.

Finally, we are always happy to take your feedback privately. We want to make Bowling This Month the best technical resource on the planet and your constructive feedback (both positive and negative) will help us get there. Feel free to contact us at any time and let us know how we are doing.

I’ve found an error / typo / broken link. How can I report it?

We strive to produce high-quality content that is free of errors and typos, but sometimes we do miss something. If you’ve found a problem, please contact us with a description of the error and we will fix it as soon as possible.